Help

Set up, once

• Your first fifteen minutesSign in, verify your mailbox, point One Call at Dig Window, add the extension and your crew. In order, with times.
• Pointing Ontario One Call at Dig WindowOne change to the contact email on your Contractor ID, with pictures of where to click. Nothing changes in your own mailbox.
• The Chrome extensionPuts the dig zones you draw at One Call on your crew's map, from the coordinator's own portal session.
• Adding your crewField users sign in on their own phone, nothing to install, and see the locates around them.
• For the crewThe one page to hand a field user: getting in, the colours on the map, the package, no signal.

Every day

The pages for the daily work (the tracker, Review, Mail, replies owed, projects, and a glossary) are inside the office app: sign in at app.digwindow.com and open Settings › Help.

Plans and services

• Plans and billingThe plans in one line each, what you were charged, and where the bills live.
• Receiving shared locatesOn the Partner plan you do not call in locates. A contractor shares a project and it appears on your crews' phones.
• The Monday.com connectorEach ticket's status and its completed package land on the matching row of your Monday board. An add-on for Tracker and Pro.
• Onboarding and trainingMost companies set themselves up from these pages in an afternoon. When you would rather we did it with you.